How to Measure the Health of Virtual Care Program – Part 3

Telehealth in the U.S. has officially become mainstream, with research showing that telehealth ranks as one of the top four IT investment priorities for healthcare delivery organizations. Telehealth has benefits for both patients and healthcare providers alike. Patients have the option to not leave their homes for post-surgery monitoring, chronic illness management etc. and those living in rural areas benefit from access to doctors and specialists without expensive and time-consuming travel.


Telehealth solutions can also address some of the toughest pain points facing providers today including the likes of patient satisfaction and wait times, staffing shortages, and the number of hospital readmissions. Hospitals and health systems are looking for a clear path to success for their telehealth programs, as telehealth adoption becomes a necessity in today’s healthcare environment.

Step 3: Allow Room for Changes

The strategic goals of a healthcare organization can change as it grows. Hence it is important to ensure that your telehealth program is flexible enough to evolve with the organization. It is important to revisit the set goals each year to ensure they are still aligned with the objectives of the overall organization.

To make sure patients and providers understand the technologies available through the telehealth program and are using them to the fullest extent, healthcare organizations need to communicate both internally and externally. Additionally, they should make sure that both patients and providers understand the goals of the telehealth program. For instance, a hospital should ensure that both clinicians and patients know that a new initiative taken to save cost and time by having post-surgery follow-up appointments done via video. This means the organization should take the time to make sure they are set up with the telehealth platform and know how to sign on for their appointment and clinicians need to understand the technology itself and the overall organizational goal of, for example, conducting at least 50 percent of post-op appointments by video per year.

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