Technology is increasing at an unimaginable pace and the effect it has on each industry is unfathomable. A report by Global market insights pegs the growth of the Robotic Process Automation (RPA) market to reach $5bn by 2024. According to this study, specifically over this forecast period, the healthcare segment is anticipated to be one of the fastest-growing industries.
Healthcare organisations are becoming progressively aware of both cost enhancements and the quality of service to customers. In India, the management and processing of the data they presently possess as physical records or paper trails is the main challenge facing organisations. This involves inner and external source data, billings, claims management, patient registration, records, etc. This data integration can assist healthcare organisations identify current gaps across all procedures as well as automate mundane, repetitive duties.
A number of major healthcare organisations around the world are currently piloting RPA projects while working to integrate RPA instruments into their current IT settings. In healthcare, primary RPA use cases focus on enhancing throughput, decreasing manual effort and efficacy of standardized, large-scale procedures. For instance, speeding up data processing claims and insurance claims management, reducing FWA (fraud, waste and abuse) in claim management and exchanging information with clients, setting appointments and enhancing patient participation through chatbots.RPA, together with cognitive automation, can assist speed up patient assistance across different channels to accelerate clinical assistance, monitor medical lapses, and feed patient data.
A major U.S. Revenue Cycle Management (RCM) service supplier leveraged an RPA solution that fully automated the full eligibility and confirmation of benefits process of the service provider. The scheme had 23 software bots operating 22 hours a day, 5 days a week, automatically extracting patient appointment lists from the practice portal of each health care provider across all supplier places, prioritizing appointments for further processing and extracting appointment information by accessing various apps and screens. This also resulted in consolidated output reports confirming that patients are eligible for advantages and validating and updating the information of eligibility and advantages in each portal.
The expected need to increase staffing from 350 professionals to more than 1,100 in less than a year was challenged in another deployment at a hospital in Texas. They simplified their monthly information load processing, which was prone to error, timed e-consuming, and expensive, all with the use of RPA. The deployment also allowed them to validate the precision of payment on test claims, handle and monitor day-to-day activity, and process the low-to-medium complexity job, which means most of the collected claims and tuned it to process many popular controls.
Another effective use of RPA was used to link disparate data systems for direct data capture deployment. The option automates the extraction from the customer’s scheme of all supplier data into a unified spreadsheet for a simple search. To update fresh supplier data daily, a software bot was implemented. Within the interface, all information was uploaded to a single perspective, resulting in streamlined data storage and recovery, decreased workforce demand and flexible, scalable bot deployment.
As RPA emerges as the most accessible and flexible alternative, India is ready to appear in its establishment as a front runner and benefit greatly from this opportunity.